Information We Collect
We collect different types of information to provide you with a personalised budgeting experience. Here's what we gather and why it matters for your financial planning.
Personal Identification Information
When you create an account with livanquet, we collect basic details that help us identify you and communicate effectively. This includes your full name, email address, phone number, and postal address. We need this information to set up your account and keep you informed about your budget status.
Financial Information
To help you manage your monthly budget, we collect information about your income, expenses, and spending patterns. This might include salary details, bill amounts, and transaction categories. We don't store your actual bank account passwords or full credit card numbers — just enough information to help you track where your money goes each month.
Usage Data
We automatically collect information about how you interact with our platform. This includes your IP address, browser type, device information, pages you visit, and features you use most often. This helps us understand what's working well and what needs improvement.
| Data Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email, phone, address | Account creation and communication |
| Financial Data | Income, expenses, budget categories | Budgeting tools and financial insights |
| Technical Data | IP address, device type, browser | Platform improvement and security |
| Communication Data | Support messages, feedback | Customer service and product development |
How We Use Your Information
Your data serves specific purposes that directly benefit your budgeting experience. We don't use your information for anything beyond what's necessary to deliver our services effectively.
We use your personal information to create and maintain your budgeting account, process your monthly budget plans, and send you relevant notifications about your spending patterns. When you contact our support team, we use your information to respond to your questions and resolve any issues you're experiencing.
Your financial data helps us provide personalised budgeting recommendations and insights. For instance, if we notice you're spending more than usual in a particular category, we might send you a notification. We also use aggregated data (with all personal identifiers removed) to improve our budgeting tools and develop new features that benefit all users.
We never sell your personal information to third parties. Your financial data is yours, and we treat it with the confidentiality it deserves.
Data Storage and Security
We store your information on secure servers located in Australia, ensuring compliance with Australian privacy laws. Our data centres use industry-standard security measures including encryption, firewalls, and regular security audits.
Security Measures
All data transmitted between your device and our servers is encrypted using TLS 1.3 protocol. Your password is hashed and salted, meaning we can't see your actual password even if we wanted to. We use multi-factor authentication options to add an extra layer of protection to your account.
Our team members only have access to your data when necessary to provide support or maintain our services. We conduct regular security training for all staff and limit data access based on job responsibilities. Every access to sensitive data is logged and monitored.
Data Backup and Recovery
We maintain regular backups of your data to prevent loss in case of technical failures. These backups are encrypted and stored in separate secure locations. If something goes wrong, we can restore your budget information without compromising its security.
Your Privacy Rights Under Australian Law
The Australian Privacy Act 1988 and the Privacy Amendment Act 2025 give you specific rights regarding your personal information. We're committed to honouring these rights and making it easy for you to exercise them.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this in a portable format within 30 days.
Correct Information
If any of your personal details are incorrect or outdated, you can update them directly in your account settings or contact us for assistance.
Delete Your Data
You can request deletion of your account and associated data at any time. We'll remove your information within 60 days, except where required by law.
Object to Processing
You can object to certain ways we use your data, such as marketing communications or data analysis for feature development.
Data Portability
Request your data in a structured, machine-readable format that you can transfer to another service provider if you choose.
Restrict Processing
You can ask us to limit how we use your information while we address any concerns you have about data accuracy or processing.
To exercise any of these rights, contact our privacy team at info@livanquet.com or send a written request to our address. We'll respond within 30 days and verify your identity before processing any requests.
Sharing Your Information
We only share your information in specific circumstances and never for marketing purposes. Here's when and why we might share your data with others.
Service Providers
We work with carefully selected service providers who help us run our platform. These might include cloud hosting providers, email service providers, and analytics tools. All these partners are bound by strict confidentiality agreements and can only use your data to provide services to us, not for their own purposes.
Legal Requirements
We may disclose your information if required by Australian law, court order, or government regulation. This includes responding to subpoenas, preventing fraud, or protecting the safety of our users. We'll notify you about such requests unless legally prohibited from doing so.
Business Transfers
If livanquet is acquired by another company or merges with another business, your information may be transferred as part of that transaction. We'll notify you before your data is transferred and becomes subject to a different privacy policy.
Data Retention Periods
We don't keep your information longer than necessary. Different types of data have different retention periods based on legal requirements and legitimate business needs.
Active Account Data
We retain your personal and financial information for as long as your account is active and you continue using our services. This allows you to access your budget history and track spending patterns over time.
Inactive Accounts
If you stop using livanquet but don't delete your account, we'll keep your data for 18 months of inactivity. After this period, we'll send you a notification asking if you want to keep your account active or delete it.
Deleted Accounts
When you request account deletion, we'll remove your personal information within 60 days. However, we may retain certain records for up to 7 years to comply with Australian taxation and financial record-keeping requirements.
Backup Systems
Deleted data may persist in our backup systems for up to 90 days before being permanently removed. These backups are secure and not accessible for regular operations.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies to make our platform work properly and improve your experience. You have control over how these technologies are used.
Essential Cookies
These cookies are necessary for our platform to function. They remember your login status, keep your session secure, and ensure the budgeting tools work correctly. You can't disable these cookies without affecting the functionality of our services.
Analytics Cookies
We use analytics cookies to understand how people use livanquet. This helps us identify which features are most useful and where users might be experiencing difficulties. These cookies collect aggregated data that doesn't personally identify you. You can opt out of analytics cookies in your account settings.
Preference Cookies
These remember your settings and preferences, such as your budget category layouts or notification preferences. They make your experience more personalised and save you from having to reconfigure settings each time you log in.
International Data Transfers
Your data is primarily stored and processed in Australia. However, some of our service providers operate internationally, which means your information might be processed in other countries.
When we transfer data outside Australia, we ensure adequate protection through standard contractual clauses, certification schemes, or other approved mechanisms. We only work with providers in countries that have been assessed as providing adequate privacy protection or that agree to uphold equivalent standards.
If you have concerns about international data transfers, you can contact our privacy team to discuss your specific situation and the safeguards we have in place.
Children's Privacy
livanquet's budgeting services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we'll delete it.
If we discover that we've accidentally collected information from someone under 18, we'll take prompt steps to delete that information from our systems. We take our responsibility to protect young people's privacy seriously.
Changes to This Privacy Policy
We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our platform.
You'll always find the most current version of our privacy policy on this page, along with the date it was last updated. We encourage you to review this policy periodically to stay informed about how we're protecting your information.
If you disagree with any changes to our privacy policy, you can close your account. Continuing to use livanquet after we post changes means you accept the updated policy.
Questions About Privacy?
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, we're here to help.
Our privacy team reviews all inquiries and responds within 5 business days. For urgent privacy matters, please call us directly and ask to speak with a privacy officer.